Do I have to give a refund on Facebook marketplace?

Unless the item is final sale, most items purchased with checkout on Facebook are returnable for at least 30 days after delivery. Items purchased with checkout from individual sellers on Marketplace may be returned depending on the seller’s return policy.

Can I refuse a refund on Facebook marketplace?

Facebook does not process refunds for purchases made on Pages. Instead, the responsibility falls on the seller. This means that you’ll need to reach out and contact the person and hope they are amenable to your request.

What if someone wants a refund on Facebook marketplace?

Support & Refunds

If a buyer requests a refund or has an issue with their purchase, the seller has 2 business days to respond to the buyer and attempt to resolve the buyer’s issue. If the seller has not responded or resolved the issue after 2 business days, the buyer may make a claim directly to Facebook.

What are the rules for Facebook marketplace?

Facebook Marketplace Rules

  • Certain items cannot be sold. Facebook maintains a list of items that are not allowed to be sold on Marketplace. …
  • You must sell a physical item. …
  • The description of the item must match the image. …
  • Before-and-after pictures are prohibited.
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Can a seller cancel an order on Facebook marketplace?

You can cancel orders you sold with shipping and checkout on Marketplace as long as the order isn’t marked as shipped. Neither you nor the buyer will be charged. Tap in the bottom right of Facebook. Tap Marketplace.

How do I get a refund from the marketplace?

Requesting a Refund from Marketplace purchase

  1. Go to My Account > Purchase History.
  2. From your order history, select the correct order.
  3. “Request a Refund”.
  4. Then fill out the refund order form.
  5. Marketplace Support will request information once the refund request is generated.

How do I cancel a Facebook payment I sent?

No, you can’t cancel a payment you sent in Messenger. Once you have an accepted payment method linked to your account, any money you send is transferred right away. If you send money to someone in Messenger by mistake, you can: Ask them to send the money back to you.

How does Facebook Marketplace refund work?

If you issue a refund: We’ll notify the buyer and the amount of the order that will be refunded to their original payment method. The buyer will receive either the full or partial amount that they paid (item price, shipping cost, tax).

How long does it take to get money back from Facebook marketplace?

You’ll be paid 15-20 days after you mark the item as shipped and enter a tracking number, or 5 days after the item is delivered upon receiving delivery confirmation. The payout goes to the bank account that you entered when you set up shipping.

How do I dispute a marketplace on Facebook?

Go to facebook.com/marketplace. Tap Request review. We’ll review your appeal and respond to you within 24 hours. Check for updates in your Support inbox or the email associated with your Facebook account.

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How safe is Facebook Marketplace?

To avoid this happening to you, BBB reminds to always purchase DIRECTLY from the seller, make sure you see the item in person, and report anything suspicious to Facebook Help Center. So overall, Facebook Marketplace is as safe and secure as any other peer to peer resale site when exercising precaution.

Why is Facebook Marketplace so bad?

This is the fundamental flaw with the Facebook Marketplace is that people are not there to buy. If you are on eBay, Amazon or Etsy, your purpose of being on these two sites is to buy or are about to buy a product. Both these sites are for the best part “product-oriented”. Facebook is not product-oriented.

Are you covered on Facebook Marketplace?

Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection is free, and automatically covers eligible orders. Purchase Protection means that you can request a refund if: You didn’t receive your order.